Frequently Asked Questions
- Q: How can I report a bug or issue?
A: Please send a detailed description of the problem to [email protected] with "BUG REPORT" as the subject and any relevant screenshots or steps to reproduce the issue.
- Q: Can I get a refund for in-app purchases?
A: Refunds for in-app purchases are handled by the platform provider (Google Play, Apple App Store). Please contact their support directly.
- Q: How do I reset my progress in the game?
A: To reset your game progress, you can uninstall the app. Please note that this option will erase all local data. If you're using cloud saves, contact support for assistance.
- Q: Why is the app not working on my device?
A: Please make sure your device meets the minimum requirements, and try updating to the latest version of the app. If the issue persists, contact us with details about your device model and software version.
- Q: How can I request that my data be deleted?
A: In order to delete your data, send an email to [email protected] with subject "ACCOUNT DELETION". Any sensitive information linked to your account will be deleted. Please note however that data regarding statistics on the app, as well as any leaderboard entries will be maintained.
Contact Support
If you have any other questions or need assistance, feel free to contact us:
Email: [email protected]